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Landcom and community

Discover how Landcom engages with residents, councils and stakeholders to create affordable, sustainable and inclusive communities.

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Inclusive engagement

Building better neighbourhoods together

At Landcom, we’re on a mission to make more homes happen for more people in NSW, and we’re committed to working with local communities every step of the way. Community engagement is how we listen, learn and keep you informed - sharing what’s planned, what’s changing and what it might mean for those who live, work or spend time nearby. 

We show up early. We stay in touch. It’s all about respect - letting people know about changes that might affect them and listening to what matters most to local communities and future residents. It’s how we shape neighbourhoods that reflect the people who live there today, as well as the communities who will call them home in the future, ensuring their needs are understood and met from the start.

Landcom engagement

We welcome your input

If you live in or around one of our project areas, or you’re part of a community group, business, advocacy group or stakeholder network, we welcome your ideas, questions and feedback. Your insights help us shape better communities - connected, sustainable and inclusive places where people love to live.

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What meaningful engagement looks like

We want you to have clear, accessible information about what’s planned and what it might mean for you. That’s why we encourage you to ask questions, share your views and take part in our community engagement process.

Through community engagement, we hope to:

  • understand your feelings, needs and interests
  • clearly communicate the opportunities, risks and constraints of projects
  • draw on local knowledge, expertise and ideas to shape our projects
  • build trust that fosters stronger community relationships
  • be open and transparent about expectations and project outcomes.

Read our Engagement Charter

Engagement principles

Principles that shape us

Our approach to engaging stakeholders is widely accepted and promoted by engagement advocates in Australia and around the world. Our approach reflects on the following principles:

Inclusive

Engaging stakeholders with different needs and interests

Collaborative

Working with stakeholders with an interest in delivering positive project outcomes

Purposeful

Planning and resourcing engagement to support project delivery

Proactive

Engaging stakeholders early and throughout project planning and delivery and making it easy for them to participate

Accountable

Being clear about the purpose of engagement, level of influence and how the influence has shaped recommendations and decisions

Our commitment

Commitment to better engagement

Our Engagement Charter is our north star. It sets out how we approach stakeholder engagement, and our commitment to listening, learning and continually improving our engagement practices. It’s an important part of supporting our mission to make more diverse and sustainable homes happen across NSW through partnership, strong leadership and innovation.

Handling issues

When things go from good to bad

Sometimes proposed development can raise questions or concerns - and that’s completely understandable. Engagement helps keep people informed about what’s happening and gives us the insight we need to understand local priorities and shape project plans with that understanding in mind.

We always welcome feedback on how we engage, and we’re committed to responding openly and respectfully.

We aim to engage with everyone, including those who may be feeling upset, angry or frustrated. But we also have a responsibility to protect the health, safety and wellbeing of our staff.

Occasionally, conversations can become unconstructive. When this happens, we may pause or adjust how we engage to ensure everyone’s wellbeing. Our commitment to clear, respectful communication remains, and we will continue to provide updates and opportunities for input through alternative channels.

Frequently asked questions

Need help?

Why is engagement so important at Landcom?

Our projects are long-term and often complex, so we understand the importance of including a broad range of people, groups and organisations in our processes.

For community, business, industry and professional stakeholders, meaningful engagement is an essential part of good government processes. We understand that people have a right to be informed, to know about decisions that may affect them, and to take part in processes that help shape project outcomes. When communities, businesses and industry partners stay informed and keep involved, projects are more responsive to local needs.

For Landcom, meaningful engagement also helps strengthen and maintain our social licence -  the trust and permission communities give us to do the work we’ve been tasked to do by the government. Listening, being transparent and acting on the input we receive helps us maintain that trust over the life of a project.

Which groups of people does Landcom engage with?

Engagement is at the heart of how we plan and deliver more communities across NSW where people love to live and feel they belong. That means working with a wide range of stakeholders and community members to understand local needs, share information and shape the best outcomes for each community. 

Our key stakeholders include:

Government

  • Premier and the Premier’s Department
  • Landcom portfolio and shareholder Ministers and their staff
  • Other Ministers and their staff
  • state government partners
  • local government partners – officers and elected members
  • other state agencies, corporations and utilities
  • other local government officers and elected members
  • Regional Organisations of Councils
  • Members of Parliament
  • federal agencies
  • interstate government land agencies

Community and business

  • residents, visitors and workers in and around our project areas
  • community members from the broader Sydney region and regional NSW
  • community groups and special interest groups
  • resident action groups
  • advocacy groups
  • young people
  • people with a disability
  • Aboriginal and Torres Strait Islander people
  • culturally and linguistically diverse people
  • environment groups
  • sporting groups and clubs
  • business chambers and other groups
  • general public and businesses
  • media organisations - metro, local and relevant community-language organisations

Industry and professionals

  • industry associations
  • professional associations and peak bodies
  • tertiary education institutions including universities and TAFEs, and their students

Internal:

  • Landcom Board
  • Executive management team
  • operational committees
  • corporate and project staff