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EFFECTIVENESS OF COMMUNITY CONSULTATION STAKEHOLDER RELATIONSHIP MANAGEMENT |
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EFFECTIVENESS OF COMMUNITY CONSULTATION
This indicator is under review.
Purpose
This indicator measures how effective Landcom is in communicating with Government, its business partners and local communities. Landcom aims to develop effective consultation strategies to ensure we understand what people want and to help us provide land and housing that meet Government and community expectations.
Target
To prepare and implement consultation plans for all projects, identifying all key stakeholders and contacting them for participation.
Results
Consultation Plans
All of Landcom’s projects planned during 2005/2006 had formal stakeholder consultation plans in place. These were projects where the local council did not undertake community consultation.
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Stakeholder Engagement and Participation
Landcom contacted all stakeholders that were identified in formal consultation plans and a stakeholder participation rate of 78% was achieved for projects where a formal consultation plan was in place.
STAKEHOLDER RELATIONSHIP MANAGEMENT
Purpose
This indicator provides a qualitative description of the stakeholder engagement programme that Landcom conducted throughout the reporting period in relation to its sustainability reporting.
Target
Landcom aims to brief and consult regularly with its social and environmental stakeholders to ensure that its sustainability reporting system remains relevant and can accommodate new trends and requirements.
Results
In 2005/2006, Landcom engaged URS Australia to conduct a stakeholder consultation programme to ascertain the views of Landcom’s key stakeholders with respect to Landcom’s sustainability performance and reporting. Fourteen individuals, representing Landcom’s development partners and project managers, participated in the process, together with 11 internal stakeholders representing Landcom’s Board and staff.
In addition, Landcom conducted specific targeted consultation with the Total Environment Centre (TEC) and representatives of the Global Reporting Initiative (GRI).
Landcom will review the outcomes from this process with a view to incorporating, where possible, stakeholders’ feedback into our sustainability performance and reporting processes.
Stakeholder consultation reports are available to download: pdf (148KB), pdf (20KB) and pdf (144KB).
CONSUMER EDUCATION ON SUSTAINABLE LIVING
Purpose
This indicator measures Landcom’s efforts in promoting sustainability, raising awareness of sustainable products and educating consumers about sustainable living. Landcom aims to promote a sustainability culture among its consumers and the broader community.
Target
Include consumer education on sustainable living in all Landcom projects by June 2008.
Results
Landcom’s Consumer Education on Sustainable Living Programme has been developed in partnership with Greening Australia and EcoSmartTM. The Programme was trialled at Park Central at Campbelltown in late 2005.
A key feature of the Programme was a sustainable living event held at Park Central, with EcoSmart conducting educational tours of homes within the Estate – advising on approaches to sustainable living through improved energy efficiency, water efficiency and thermal comfort. Approximately 200 local residents attended the event, with around 25 attending the EcoSmart education sessions.
In addition, Landcom developed a fully interactive computer-based programme designed for 8 to 10 year old children during the year, in partnership with the Department of Education and Training. The programme, called “My Neighbourhood”, introduces students to built environment and sustainability concepts through a range of different learning experiences. For more information on the initiative, please read Learing about Sustainable Neighbourhoods.
REGULATORY COMPLIANCE
Purpose
This indicator provides information about any regulatory non-compliance that may have resulted from Landcom’s operations during the reporting period. Landcom aims to achieve full regulatory compliance and ensure that all its contractors also achieve the same level of compliance.
Targets
- Achieve full compliance with relevant planning, environmental, and health and safety legislation on all Landcom projects.
- Conduct environmental audits on all civil works contractors during construction stages.
- Achieve a minimum score of 75% on all environmental audits.
- Collect information from all third-party contractors about any breaches of compliance that may have occurred due to actions taken by the contractor on Landcom’s behalf.
Results
Regulatory Compliance
During the year, 73% of Landcom projects achieved full regulatory compliance with the Protection of the Environment Operations Act and other environment, occupational health and safety, and planning legislation.
While Landcom itself did not receive any notices or penalties, 3 penalties were issued under the Protection of the Environment Operations Act to contractors working on the following Landcom projects:
- Park Central – for tracking sediment onto the roadway;
- Prince Henry – for civil works occurring outside of the hours specified by the development consent conditions; and
- Garden Gates – for dirty water escaping from the site after a rain event.
Environmental Audits
Environmental audits were conducted on 45% of civil contracts in progress during 2005/2006 (i.e. 5 out of 11 contracts). 80% (4 out of 5) of audits that were undertaken achieved a score greater than 75%.
The contracts that were not audited were at various stages of completion and it is expected that these projects will be audited in the last half of 2006.
Landcom is redirecting its auditing efforts to focus on building activities where there is a perceived risk of poorer environmental practices. Landcom conducted 9 audits on builders during 2005/2006, with only 1 of these audits scoring above 75%. Landcom will continue to work with builders in order to improve these results (refer to Indicator 26 for discussion of the Builder Training Programme).
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VOLUNTARY COMPLIANCE
Environmental Management Systems
Landcom has an accredited Environmental Management System (EMS) which conforms with the requirements of AS/NZS ISO 14001, the Australian/New Zealand standard for Environmental Management Systems. Landcom’s EMS was first accredited in November 2000 and it is independently verified by SIA-Global on an annual basis. For further information, please download the pdf (152KB) and refer to http://www.landcom.com/environmentalmanagementsystem.aspx.
Global Reporting Initiative
The Global Reporting Initiative (GRI) is an internationally recognised group whose mission is to develop Sustainability Reporting Guidelines (SRG) that are capable of universal application. These guidelines are intended for public corporations wishing to report on the economic, environmental and social dimensions of their activities, products and services.
Landcom voluntarily reports in accordance with the guidelines produced by the Global Reporting Initiative.
For more information: http://www.globalreporting.org/
For further information, please download the pdf (108KB)
Australian Building Greenhouse Rating
The Australian Building Greenhouse Rating (ABGR) Scheme is a voluntary initiative to help building owners and tenants across Australia benchmark their greenhouse performance.
Administered nationally by the NSW Department of Energy, Utilities and Sustainability (DEUS) and locally by leading state greenhouse agencies, the ABGR Scheme rates buildings from 1 to 5 stars, with 5 stars representing exceptional greenhouse performance.
Landcom’s Energy Smart Communities Policy sets Landcom’s target for commercial buildings at a minimum 4.5 star rating in accordance with the ABGR tool.
For more information: http://www.abgr.com.au/
SUPPLY CHAIN MANAGEMENT
SUPPLIER PRE-QUALIFICATION
Purpose
This indicator provides information on:
- the number of partnering tenders for development that have been called, which required Landcom’s private sector partners to adhere to particular sustainability criteria; and
- the total number of suppliers that possess pre-qualification based on sustainability criteria.
Target
Landcom aims to promote responsible environmental and social sustainability practices further down the construction industry supply chain through its own projects. The objective is to encourage Landcom’s industry partners to establish these practices with their other clients.
Results
Landcom’s key supply chain management processes are as follows:
- the inclusion of sustainability criteria and targets in all partnering tenders and project delivery agreements for development that are negotiated with the private sector;
- the inclusion of sustainability criteria and targets in all building contracts under Landcom’s direct control;
- the inclusion of sustainability targets in all design briefs;
- the inclusion of environmental and health and safety criteria in pre-qualification and ongoing performance management of civil works contractors, project managers and landscape contractors.
Process diagrams illustrating the integration of sustainability into our business can be found on the downloadable pdf (36KB).
Training
Four Builder Training Sessions were held during 2005/2006, with 46 builders and project managers attending. The sessions were aimed at educating builders on environmental issues on building projects and options for improved environmental performance.
This year’s programme focused on Landcom’s south west Sydney projects, including Macarthur Gardens, Park Central, and Garden Gates.
Tender Processes
The following development partnering tenders called during the year included Landcom’s sustainability criteria and targets:
| PROJECT | SUCCESSFUL TENDERER |
|---|---|
| Woodlands, Shellharbour | Mirvac |
| Blue Gum, Fletcher | Urban Pacific |