Our approach Stakeholder Engagement
Everyone has a say in how our cities evolve
As a state owned corporation, we need to recommend the best balance between sometimes divergent interests. We seek the input of all those who have a stake in the outcomes of what we do, to enable the NSW Government to make better decisions.
To succeed, we need meaningful participation of the many people and groups who have a stake in the evolution of our cities, including the communities who know them best.
We acknowledge that sometimes there will be circumstances beyond our control, and other pressures, such as budget, timing or resourcing, that result in less than ideal processes. But that won’t happen for want of commitment or effort on our part.
We are committed to stakeholder engagement and to continued learning and improvement in our engagement practice, to help realise our ambition.
Who we engage with
In our work at Landcom, our stakeholders typically include people in the following groups:
- Premier and the Department of Premier and Cabinet (DPC)
- Landcom portfolio and shareholder Ministers and their staff
- other Ministers and their staff
- state government partners
- local government partners – officers and elected members
- other state agencies, corporations and utilities
- other local government officers and elected members
- Regional Organisations of Councils
- Members of Parliament
- federal agencies
- interstate government land agencies.
- residents, visitors and workers in and around project areas
- community members from broader Sydney and regions
- community groups and special interest groups
- resident actions groups
- advocacy groups
- young people
- people with a disability
- Aboriginal and Torres Strait Islander people
- culturally and linguistically diverse people
- environment groups
- sporting groups and clubs
- schools and universities and their students
- business chambers and other groups
- general public and businesses
- media organisations – metro, local and community language
Because of the large scale, long life and complexity of the projects we work on, we need to include a very broad range of people, groups and organisations.
For community, business, industry and professional stakeholders, public participation is recognised as fundamental to sound civic process. People have a right to be informed, at a minimum, about decisions that may affect them, and their participation improves decisions and outcomes. For Landcom, proper engagement is also fundamental to us achieving and maintaining a social licence – the ‘permission’ granted to us by the public to do what we’ve been tasked by Government to do.
Effective engagement with these stakeholders will enable:
- shared understanding of different stakeholders’ feelings, needs and expectations
- shared understanding of opportunities and constraints
- projects to be informed by local and specialist knowledge, information and ideas
- identification and better management of risks that may impact a project
- stakeholders to hold us to account
- stronger relationships.
If stakeholders are well engaged and they feel that processes are clear and fair, this ultimately helps increase their level of trust in us, and trust is a precondition of social licence.
Our approach to engaging stakeholders is underpinned by the following principles, which are widely accepted and promoted by engagement advocates in Australia and around the world. We recognise that there’s some overlap of ideas related to each principle and that’s okay because the principles are interdependent.
Engaging stakeholders early and throughout project planning and delivery and making it easy for them to participate Accountable.
Being clear about the purpose of engagement, level of influence and how the influence has shaped recommendations and decisions.